Refunds, Returns & Cancellations

Refunds, Returns & Cancellations

When you sell/lend at Youfari.com, you're held to a high standard integrity. It is your responsibility to use your best efforts with the buyer/renter to resolve differences. Communication is usually the key--simply explaining a delay or reassuring a buyer/renter puts most issues to rest. On those rare occasions when the problem persists, it is up to you and your buyer/renter to reach a mutually agreeable solution.

There are NO refunds or returns for books received via Youfari’s Location Based Service. When the seller/lender meets with you (the buyer/renter) to deliver the book do not accept the book and do not confirm delivery via the Youfari website. Simply return the book and your credit card will not be charged. However, if you (the buyer/renter) accept delivery and confirm the same via Youfari website your credit card is charged and the book cannot be returned or refunded.

Here are some situations when you may need to refund, accept returns or cancel orders:

The customer doesn't receive your order.
The customer returns an item.
The customer files a credit card chargeback or a Youfari claim with Youfari.
The customer requests you cancel an order.

The customer doesn't receive your order

All book orders are shipped via USPS which includes order tracking information. It is the responsibility of the buyer/renter to provide a safe delivery address. Youfari or the seller/lender is not responsible for any orders that are lost or stolen after the delivery confirmation from USPS. In a rare occasion where there is a dispute; Youfari will work with the renter/borrower and lender/seller to reach a mutually agreeable solution in regard to this transaction. How the parties involved decide to proceed is ultimately determined by their judgment, but all sellers/lender are expected to demonstrate a high level of customer service. USPS delivery confirmation will ultimately be the deciding factor.

The customer decides to return an item

Buyers/Renters can return books in their original condition postmarked within 10 days of shipment. If the book returned is not materially different than the one ordered by the buyer/renter, the buyer/renter will be assessed a reasonable restocking fee which shall not exceed 20%. The Buyer/Renter is responsible for return shipping charges.

Youfari Marketplace sellers/lenders are required to accept returns even if the merchandise was exactly as described.  If you refuse to accept the return of an item that is less than $300 and Youfari.com determines that it is materially different, you may be held responsible for any claims or charge dispute filed for the transaction.

In cases where you are not responsible for the return, the return shipping costs should be borne by the buyer/renter. Upon receipt of the book, a refund to the buyer will be issued.

In cases where the seller/lender is responsible for the return (example: shipping the wrong book or damaged booked), the seller/lender will bear all return charges and the buyer/renter will be credited the full amount charged for that transaction. The seller pays for two way shipping and applicable transaction charges not to exceed 10% of the cost of the transaction.

The customer files a credit card chargeback or a Youfari Claim.

When a customer files a Youfari claim or a chargeback with their credit card company, Youfari.com will contact the seller to request additional information about the transaction. Though these claims may appear similar, there are several key differences between Youfari claims and chargeback.

For instance, customers are working directly with their credit card companies when they file a chargeback. Customers can file a chargeback with their credit card company at any time, from one day after the transaction has taken place to months later. Sellers are responsible for service chargebacks. Though Youfari.com does request information in the process of investigating a chargeback, the final outcome of a chargeback request will be determined by the customer's financial institution.

When a customer files a Youfari claim, they are dealing directly with Youfari.com. Customers can only file a claim within a specific timeframe (within 10 days after receipt of book via USPS), and the decision about whether to grant a claim is made by Youfari.com. We encourage customers to file Youfari claims rather than chargebacks, but ultimately it's the customer's decision how to proceed.

The customer requests you cancel an order.

There is no mechanism available for buyers/renters to cancel an order once it has been completed. In those cases, the buyer/renter will sometimes contact Youfari and Youfari may contact you directly to request that the order be cancelled. If you haven't shipped the item, simply cancel the order. If you have already shipped, request that the buyer return the item, and issue a refund if you had confirmed the shipment. Stocking charges apply for all returns/refunds after shipment of order.